The Merino Story
Shipping and Returns
About Us and Store Locations
Merino is a natural fibre designed to protect sheep from the elements. It breathes even after it is removed from the sheep's back. This means it has the ability to keep your body at an even temperature, keeping you cool in the heat and warm in the cold, leaving you feeling dry and warm. Merino is a natural fibre designed to protect sheep from the elements. It breathes even after it is removed from the sheep's back. This means it has the ability to keep your body at an even temperature, keeping you cool in the heat and warm in the cold, leaving you feeling dry and warm. S
Shipping and Returns

Delivery

The Merino Story ships all orders within 3-4 working days of receiving an order. All domestic sales are tracked and dispatched through Toll Couriers NZ. Except deliveries to PO Box numbers we use NZ Post. Domestic deliveries can take between 3-10 working days depending on location. All International sales are dispatched using NZ Post International air. International deliveries can take between 7-21 working days depending on location and local customs agencies. Shipping throughout NZ is $7.00. Shipping throughout Australia is $10.00. Shipping throughout North America and Europe is $20.00. Shipping throughout Asia is $25.00.

Overseas Custom Duties

Customers in all part of the world are advised to familiarise themselves with their country's importation policies before they place an order. Custom duties and tax may be levied on incoming parcels in many countries and payment of these levies is the customer's responsibility.

Exchange & Returns Policy

If you wish to return or exchange goods purchased from themerinostory.com you must notify us within 7 days of receipt of goods.

Email: havencorp@xtra.co.nz

Themerinostory.com will exchange or accept return goods provided that they are returned to us in original condition with all labels intact. However if you do wish to exchange or return goods you will be responsible for postage back to us and for additional costs to post any replacement goods. themerinostory.com will not be held responsible for good lost in return transit. The goods remain the responsibility of the purchaser until they are received by themerinostory.com

Refunds

Will be made once themerinostory.com receive the goods using the same method as your original Payment. Goods must be returned undamaged and in saleable condition.






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