Shipping and Returns
The Merino Story ships all orders within 3-4 working days of receiving an order. All domestic sales are tracked and dispatched through Toll Couriers NZ. Except deliveries to PO Box numbers we use NZ Post. Domestic deliveries can take between 3-10 working days depending on location.
Overseas Custom Duties
Customers in all part of the world are advised to familiarise themselves with their country's importation policies before they place an order. Custom duties and tax may be levied on incoming parcels in many countries and payment of these levies is the customer's responsibility.
Exchange & Returns Policy
If you wish to return or exchange goods purchased from themerinostory.com you must notify us within 7 days of receipt of goods.
Themerinostory.com will exchange or accept return goods provided that they are returned to us in original condition with all labels intact. However if you do wish to exchange or return goods you will be responsible for postage back to us and for additional costs to post any replacement goods. themerinostory.com will not be held responsible for good lost in return transit. The goods remain the responsibility of the purchaser until they are received by themerinostory.com
Will be made once themerinostory.com receive the goods using the same method as your original Payment. Goods must be returned undamaged and in saleable condition.